VICA

For agencies

Easier chatbot training process

VICA simplifies chatbot training by automatically generating variations of question-response pairs, requiring only your validation. Previously, training many chatbots was challenging due to the need for manually created question-response pairs and their variants.

Additionally, VICA can identify potential conflicts among different questions and alert you before the chatbot is launched.

Reduction of “Unknown” questions

VICA can group unknown questions into related categories, addressing the common issue of ‘unknown questions’ that chatbots encounter—instances where the chatbot fails to comprehend user inquiries and cannot offer informative responses. An excess of unknown questions diminishes the chatbot’s usefulness, as users struggle to find the information they seek.

Without VICA, manually generating appropriate responses for these queries would be burdensome.

Greater automation in importing existing datasets for greater efficiency

VICA enhances the importing process by automatically generating question-response pairs and suggesting relevant questions for your factual datasets. While most existing chatbots allow content import from sources like FAQs or information pages, this process is often manual and inefficient, requiring you to label question-response pairs and create your own questions.

VICA automates the importing process and consolidates multiple datasets for bulk import, eliminating the need for manual compilation or importing them individually.

Reduced costs

With VICA’s automated processes and a centralised chat frontend for the WOG, agencies can reduce the costs associated with building and maintaining their chatbots.

For citizens

VICA-powered chatbots deliver faster and more direct responses to inquiries. By engaging with these chatbots, citizens can save time that would otherwise be spent waiting for replies or navigating websites for information. This results in higher satisfaction with government services and fosters greater trust in government agencies.

OneService AI Chatbot

VICA utilises AI to enhance interactions between citizens and government agencies while streamlining workflows for public officers.