Features & Roadmap

Platform-agnostic engine

VICA is platform-agnostic, allowing the use of different kinds of technologies, including NLP and LLM algorithms like ChatGPT. This flexibility enhances compatibility with emerging technologies, facilitating the development of improved chatbots.

Automated importing of datasets

VICA streamlines the dataset importing process by automating it. Additionally, you can compile multiple datasets and import them simultaneously.

Unified chat frontend for common branding across WOG

The VICA widget offers a unified frontend, allowing agencies to simply provide an avatar to activate it. This helps agencies conserve resources that would otherwise be needed to develop their own chatbot frontend.

Singpass integration

VICA provides integration with Singpass, enabling agencies to transact with Singpass and Corppass users directly through the chatbot when needed. One example of this is the ACRA chatbot.

Live chat escalation

VICA enables agencies to define scenarios in which cases are escalated from chatbots to human agents. This functionality allows citizens to transition from a VICA chatbot to a human agent and continue their conversation when needed.

Support for multiple chat platforms

VICA offers popular chat platforms such as WhatsApp and Telegram as channels for agencies’ chatbots to interact with end users.

• Improve the quality of conversational responses from the agency’s virtual assistant to enhance the overall user experience in information retrieval within the government.
• Enhance the agency-facing admin console to empower public officers and streamline the creation and maintenance of a functional virtual assistant.