How It Works

SearchSG utilises machine learning technology. This means it utilises algorithms and statistical models that can learn and adapt consistently to provide increasingly accurate search results when new data is incorporated as well as deduce inferences based on past data. The latter has given rise to features such as the autocompletion of search queries.

Through SearchSG, the common search issues that members of public face can be alleviated. This includes inaccurate search results, difficulties with identifying precise and relevant information on content heavy sites, or even an inability to get the results they want due to foreign government terminologies. These challenges correspond to data from the 2022 WOGAA Sentiments service which shows that 18.2% of users are not satisfied with their search results from government websites. Ultimately translating to 14,000 negative Sentiments feedback on issues relating to information discoverability and findability, and almost 80% of surveyed users indicating the same dissatisfaction.