FAQs

If you’re experiencing technical problems with the LifeSG app, email helpdesk@life.gov.sg.

If you’re a senior looking to learn how to use digital government services, explore Seniors Go Digital programmes by the Infocomm Media Development Authority (IMDA).

Singpass keeps your personal data in LifeSG better protected through two-factor authentication. Singpass also makes it possible for us to show you information that’s relevant to you. For example, the government benefits you’ve received. This may include the Merdeka Generation Package, SkillsFuture Credit, NS Excellence Award or others.

To understand more about how we use Singpass, read our terms of use and privacy statement.

Yes. We understand the importance of data protection, and are committed to safeguarding your privacy. One of the ways we do this is through compliance with the Public Sector Governance Act (PSGA), which governs data-sharing and protection within the public sector.

Here are some of the technical safeguards that are in place to protect your data:

• Encrypting all data transmissions.
• Mandating Singpass log in as a requirement to access services.
• Checking for unauthorised logins.
• Running the platform through regular industry standard tests.