Punggol Digital District Portal User Research

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The task

Preliminary qualitative user research for Punggol Digital District Portal

Generation of user research insights to be incorporated in the PDD Portal product development cycle for upcoming release(s), including compilation of report to be presented to stakeholders.

Deliverables

• Discussion guide(s) for six(6) 1:1 in-depth interviews
• Concept/usability test plans, if any
• Discussion guide(s) and test plan(s) in the file format stated or mutually agreed upon
• Research summary and insights, including a list of feedback/pain points identified
• Detailed report, including any user flows, user journey maps, etc where relevant

Skills required

• Experience designing and executing user research

• Familiar with research techniques

• Knowledge of UX design principles

• Strong understanding of statistics and data

• Experience with user research tools and software

• Empathy and the ability to understand user needs and emotions

Offer

Offer amount	Expected work duration	Date posted	Date offer closes
S$5000	4-6 weeks(or bidder to propose)	Wed, 09 Oct 2024	Fri, 18 Oct 2024

Timeline and Evaluation Methods

Milestone 1	Key Activities	Remarks/Deliverables	Deadline
Briefing session	Briefing session to kickstart the task	Bidder to provide signed contract, NDA, and register for a vendors@gov account for payment Reference files and detailed job information to be provided to bidder	25 Oct 2024 or mutually agreed upon
Mid-point review	Evaluation committee to conduct a review at 50% completion of, or after 7 calendar days have elapsed, whichever is earlier: Discussion guide(s) for six (6) 1:1 in-depth interviews Concept and/or user test plans	Evaluation committee to ascertain 50% progress achieved according to requirements Discussion guide(s) and test plan(s) are submitted in the file format stated or mutually agreed upon File(s) can be accessed with no issues	1 Nov 2024 or mutually agreed upon
Completion of discussion guide(s) and concept and/or user test plan(s)	Evaluation committee to conduct a review at 100% completion of, or after 7 calendar days have elapsed, whichever is earlier: Discussion guide(s) for six (6) 1:1 in-depth interviews Concept and/or user test plans	Evaluation committee to ascertain 100% progress achieved according to requirements Discussion guide(s) and test plan(s) are submitted in the file format stated or mutually agreed upon File(s) can be accessed with no issues	8 Nov 2024 or mutually agreed upon

Milestone 2	Key Activities	Remarks/Deliverables	Deadline
Briefing session	Briefing session to coordinate IDI sessions	Meeting rooms/venue will be provided for bidder to conduct interviews	11 Nov 2024 or mutually agreed upon
On-site research at JTC Summit	Bidder to conduct research on-site at JTC Summit: 1:1 in-depth interviews with six (6) participants SDD to coordinate participants’ availability [Optional] 1:1 in-depth interviews with additional participants [Optional] Follow-up interviews (if any are required)	Completion of on-site research Evaluation committee to ascertain on-site research conducted according to requirements Audio and/or video recording from interviews are submitted in the file format stated or mutually agreed upon Raw audio/video file(s) can be accessed with no issues	15 Nov 2024 or mutually agreed upon

Milestone 3	Key Activities	Remarks/Deliverables	Deadline
Mid-point review	Evaluation committee to conduct a review at 50% completion of, or after 7 calendar days have elapsed, whichever is earlier: Research summary and insights, including a list of feedback/pain points identified	Evaluation committee to ascertain 50% progress achieved according to requirements Research summary and insights, including a list of feedback/pain points identified are submitted in the file format stated or mutually agreed upon File(s) can be accessed with no issues	22 Nov 2024 or mutually agreed upon
Completion of synthesis of findings/insights/recommendations	Evaluation committee to conduct a review at 100% completion of, or after 7 calendar days have elapsed, whichever is earlier: Detailed report, including any user flows, user journey maps, etc where relevant	Evaluation committee to ascertain 100% progress achieved according to requirements Detailed report, including any user flows, user journey maps, etc where relevant are submitted in the file format stated or mutually agreed upon File(s) can be accessed with no issues	29 Nov 2024 or mutually agreed upon

Application requirements

• Experience designing and executing user research
• Familiar with research techniques
• Knowledge of UX design principles
• Strong understanding of statistics and data
• Experience with user research tools and software
• Empathy and the ability to understand user needs and emotions

Please provide portfolio/evidence of previous research work, eg. research analysis, reports

Payment Breakdown*

Description	Amount Payable by JTC
Timely completion of all Milestone 1 tasks according to requirements, to be assessed by Evaluation Committee	S$1,000
Timely completion of all Milestone 2 tasks according to requirements, to be assessed by Evaluation Committee	S$250 x 6
Timely completion of all Milestone 3 tasks according to requirements, to be assessed by Evaluation Committee	S$250 x 6
Timely completion of all milestones according to requirements, to be assessed by Evaluation Committee	$1,000

*At JTC’s discretion, a penalty may be imposed for milestones not completed within the indicated deadlines.

The project

Punggol Digital District Portal: The PDD Portal is an estate-based services portal that provides a unified touchpoint for accessing smart services in PDD, to help achieve a seamless end-to-end user experience for citizens and tenants.

The team

The Punggol Digital District Team

Last updated 09 October 2024

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